Terms of service

These Terms of Service govern your use of the SOFANATIC website and your purchase of digital embroidery software and related digital products.

1. Products

SOFANATIC sells digital embroidery software products and software licences. Product descriptions, compatibility information and applicable licence terms are provided on the relevant product page.

2. Orders and Payment

By placing an order, you confirm that the information provided during checkout is accurate and complete. Orders are subject to successful payment verification and availability of the purchased product or licence.

We reserve the right to cancel an order where there is suspected fraud, payment abuse, unauthorized activity or an inability to fulfil the order.

3. Digital Delivery

Products are delivered electronically. Delivery may take place by email or through another electronic method specified during checkout.

Customers are responsible for providing a valid email address and ensuring that their device meets the software's stated system requirements.

4. Software Licences

Software is provided subject to the applicable licence terms of the software publisher. Customers must use the software in accordance with those licence terms and may not unlawfully copy, resell, distribute or share activation information.

5. Refunds

Digital purchases are generally non-refundable after delivery or activation, except where a refund is required under applicable law or where the conditions described in our Refund & Cancellation Policy are met.

6. Intellectual Property

All software, trademarks, logos, images and other intellectual property remain the property of their respective owners. Nothing in these Terms transfers ownership of third-party intellectual property to the customer.

7. Prohibited Use

Customers may not use our website or products for unlawful activities, fraud, unauthorized distribution of software, or infringement of intellectual property rights.

8. Website Information

We make reasonable efforts to keep product information accurate and up to date. However, specifications, compatibility and availability may change.

9. Limitation of Liability

To the extent permitted by applicable law, SOFANATIC will not be responsible for indirect, incidental or consequential losses arising from the use or inability to use a purchased product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. Changes to These Terms

We may update these Terms from time to time. The version published on our website will apply to purchases made after the updated Terms become effective.

11. Contact

For questions regarding these Terms or an order, customers may contact us through the contact details provided on our website.